We dispatch all orders immediately after the first payment has been confirmed. From dispatch to delivery, it usually takes 1-2 business days. You will receive a shipping confirmation approximately 24 hours after the dispatch.
The date when the first payment is charged depends on the payment method:
- Credit card and debit card payments are charged immediately.
- Direct debit payments take longer to process. It usually takes 5 business days until the direct debit mandate is being set up, and the payment is being charged. Please note that it takes 1-2 business days after the charge date before we get the payment confirmation from our payment provider GoCardless.
For more details regarding direct debit payments, please take a look at GoCardless' FAQ.